shipping and returns
returns
returns policy:
We want you to fall in love with your Pip 'n Squeek product so when you place your order check it carefully, please do the following;
T-shirts: please check our size chart and measurements for your correct size.
Dog bowls: double check the spelling of your furbabies name, if incorrect you have 2 days after purchase to change it here.
Custom tees : your choice of angle of your photo is the angle you will receive your print. Please read the compulsory requirements in the product description.
As Pip 'n Squeek products are handmade once ordered, returns and/or refunds can not be accepted for change of mind. However, if your order is damaged or faulty please see information below.
damages and issues:
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event that your order arrives damaged in any way, please email us as soon as possible at studio@pipnsqueek.com with your order number and a photo of the item’s condition. Damaged items must be reported to us within 5 days of your order being marked as 'delivered' on your tracking. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Items deemed damaged will be replaced at no cost to you.
If you have any further questions, please don't hesitate to contact us.
shipping
T-shirt orders are typically processed within 5-7 business days but can take up to 12 business days.
Furry Friend Bowls are created at the start of the following month of purchase. They are then shipped by the last day of the month. We make every effort to fulfil orders as quickly as possible. It takes 2-8 business days to ship the product.
Thank you for your patience and understanding that your precious items are handmade.
*Business days refer to M-F and exclude national holidays.
how can i check where my order is?
When your order is fulfilled, you will receive an email notification from us which will include a tracking number you can use to check its status with Australia Post. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at studio@pipnsqueek.com with your name and order number, and we will look into it for you.